Privacy Policy

1. Introduction

This Privacy Policy describes how 550pub ("we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "data subject," or "Player") who access or use the 550pub online casino and gaming platform available at 550pub.cam.

550pub is committed to respecting the privacy of all Players and to handling personal data in a lawful, transparent, and responsible manner, consistent with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and relevant issuances of the National Privacy Commission (NPC) of the Philippines.

As an online gaming platform serving primarily Filipino players across Metro Manila, Cebu, Davao, Quezon City, and the broader Philippine archipelago, 550pub understands that trust is foundational to our relationship with every Player on our platform. We take that responsibility seriously at every level of how we handle data.

This Policy applies to all personal data processed in connection with your use of the 550pub platform, whether you are a registered account holder, a visitor to the site, or an individual who has contacted our support team.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that, directly or indirectly, identifies or can be used to identify a natural person, including but not limited to name, mobile number, email address, government ID details, financial account information, and device identifiers.
• "Processing" means any operation or set of operations performed on personal data, including but not limited to collection, recording, storage, use, disclosure, and disposal.
• "Data Controller" refers to 550pub as the entity that determines the purposes and means of processing personal data collected through the platform.
• "Data Subject" refers to you — the natural person whose personal data is being processed.
• "Sensitive Personal Information" has the meaning ascribed to it under Section 3(l) of Republic Act No. 10173, including government-issued ID numbers, financial information, and health-related data collected for responsible gaming purposes.
• "NPC" refers to the National Privacy Commission of the Philippines.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory authority overseeing online gaming in the Philippines.
• "DPO" refers to 550pub's designated Data Privacy Officer, responsible for overseeing compliance with this Policy and applicable data protection law.

3. Personal Data We Collect

550pub collects personal data that is necessary for providing our services, complying with our PAGCOR regulatory obligations, and maintaining the security and integrity of the platform. The categories of personal data we collect are described below.

4. How We Collect Personal Data

550pub collects personal data through the following methods:

4.1 Direct Collection

Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, participate in a promotion, or respond to a survey or feedback request.

4.2 Automated Collection

Data collected automatically through your use of the platform, including technical data generated by your device and browser (IP address, session data, device identifiers), gameplay and betting activity, and cookie and similar tracking technology data as described in Section 7.

4.3 Third-Party Sources

Data obtained from third parties where necessary for identity verification, fraud screening, or payment processing. This includes data received from payment processors (GCash, PayMaya, participating banks), identity verification service providers, and fraud prevention services. All third-party data is obtained in accordance with applicable Philippine data protection law.

5. Legal Basis for Processing

550pub processes your personal data only where a valid legal basis exists under the Philippine Data Privacy Act and its implementing rules. The applicable legal bases are:

• Contractual Necessity: Processing necessary for the performance of the agreement between you and 550pub — including account management, payment processing, and delivering gaming services;
• Legal Obligation: Processing required for compliance with PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA) of the Philippines as amended, the Philippine Data Privacy Act, and other applicable Philippine laws and regulations;
• Legitimate Interests: Processing necessary for 550pub's legitimate operational interests, including fraud prevention, platform security, and service improvement, provided such interests are not overridden by your fundamental rights and freedoms;
• Consent: Where we rely on your consent as the legal basis — such as for optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. How We Use Your Personal Data

550pub uses personal data for the following purposes:

• Creating and managing your 550pub account, and authenticating your identity when you log in;
• Processing deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and maintaining accurate transaction records;
• Verifying your age (21+) and identity as required by PAGCOR regulations and our obligations under Philippine anti-money laundering law;
• Providing customer support through live chat and email, including resolving account issues, payment disputes, and technical problems;
• Operating and improving the platform, including personalising game recommendations based on your activity history, optimising the mobile experience, and diagnosing technical issues;
• Monitoring gaming activity for responsible gaming purposes, including detecting patterns that may indicate problem gambling and triggering responsible gaming interventions where required;
• Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, and other conduct in violation of our Terms & Conditions or applicable Philippine law;
• Communicating with you about your account, transactions, platform updates, and — where you have provided consent — promotional offers and bonus opportunities;
• Complying with regulatory reporting obligations to PAGCOR and other applicable Philippine government authorities;
• Enforcing our Terms & Conditions and exercising or defending legal claims.

7. Cookies & Tracking Technologies

550pub uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device by your web browser when you visit our site.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of the platform, including session management, login authentication, and security features. These cannot be disabled without affecting platform functionality;
• Performance & Analytics Cookies: Used to understand how Players use the platform — which pages they visit, how long they stay, and where technical errors occur — allowing us to improve the user experience;
• Functional Cookies: Used to remember your preferences, such as language settings and display configurations, to provide a more personalised experience;
• Security Cookies: Used for fraud detection, bot prevention, and protecting account security.

7.2 Cookie Management

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the platform. For performance and functional cookies, you may opt out without affecting core platform access. Please note that 550pub does not use third-party advertising cookies or behavioral targeting cookies for third-party advertising networks.

8. Data Sharing & Disclosure

550pub does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

8.1 Service Providers

We engage carefully selected third-party service providers who process personal data on our behalf for purposes including payment processing (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard), identity verification, fraud screening, customer support platform hosting, and cloud infrastructure. All service providers are bound by data processing agreements that require them to process data only on 550pub's instructions and in compliance with applicable Philippine data protection law.

8.2 Game Providers

Certain technical data (such as session identifiers) is shared with licensed game providers — including Pragmatic Play, Jili Games, Evolution Gaming, and similar partners — to the minimum extent necessary for game operation, dispute resolution, and RNG integrity verification. Game providers are contractually prohibited from using this data for any purpose beyond their defined service delivery role.

8.3 Regulatory Authorities

550pub may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities where required by law, regulation, court order, or lawful regulatory direction.

8.4 Legal Proceedings

Where necessary to establish, exercise, or defend legal claims — including fraud investigations or account dispute proceedings — personal data may be disclosed to legal advisors, courts, or law enforcement agencies, consistent with applicable Philippine law.

8.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 550pub's operations, personal data may be transferred to the successor entity, provided that the successor entity agrees to be bound by a privacy policy no less protective than this one. Players will be notified of any such transfer where required by applicable law.

9. Data Retention

550pub retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Our general retention practices are as follows:

• Account Data: Retained for the duration of your active account relationship with 550pub, plus a minimum of five (5) years following account closure, consistent with PAGCOR licensing requirements and Philippine AML obligations;
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later, as required under AMLA regulations;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with Philippine AML and tax record-keeping requirements;
• Gaming Activity Logs: Retained for a minimum of two (2) years from the date of each gaming session, for dispute resolution and regulatory audit purposes;
• Support Communications: Retained for a minimum of two (2) years from the date of the communication;
• Technical Logs: Retained for a maximum of twelve (12) months, except where retained for a longer period in connection with an active security investigation or legal proceeding.

Following the expiration of applicable retention periods, personal data is securely destroyed using industry-standard data sanitisation methods. Aggregate anonymised data from which no individual can be identified may be retained indefinitely for statistical and analytical purposes.

10. Data Security

550pub implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• Transport Layer Security (TLS) with 256-bit encryption for all data in transit between your device and our servers;
• Encryption of sensitive data fields at rest, including password hashes, financial account details, and government ID numbers;
• Role-based access controls restricting staff access to personal data on a strict need-to-know basis;
• Multi-factor authentication for all internal systems that process personal data;
• Regular security vulnerability assessments and penetration testing of platform infrastructure;
• 24/7 intrusion detection and anomaly monitoring systems;
• Staff training on data protection obligations and secure data handling procedures;
• A documented incident response procedure for managing and reporting personal data breaches in accordance with NPC notification requirements under the Philippine Data Privacy Act.

11. International Data Transfers

Some of 550pub's service providers and game technology partners maintain infrastructure outside the Republic of the Philippines. Where personal data is transferred to jurisdictions outside the Philippines, 550pub ensures that appropriate safeguards are in place consistent with NPC requirements, including:

• Contractual clauses requiring the recipient to uphold data protection standards equivalent to those applicable under Philippine law;
• Transfer only to jurisdictions or organisations that offer an adequate level of data protection as assessed by the NPC or as demonstrated through binding corporate rules or equivalent mechanisms.

We do not transfer personal data internationally for purposes beyond what is necessary for the technical delivery of platform services, payment processing, or fraud prevention.

12. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (RA 10173) and its implementing rules, you have the following rights with respect to your personal data held by 550pub:

To exercise any of the above rights, please contact our Data Privacy Officer using the contact details in Section 17. We will respond to all verified requests within fifteen (15) business days of receipt, or as otherwise required by NPC regulations. Identity verification may be required before processing a rights request to protect against unauthorised access to another person's data.

13. Children's Privacy & Age Restriction

If 550pub becomes aware that personal data has been collected from an individual below the minimum age of 21, the associated account will be immediately suspended, all personal data relating to that individual will be deleted to the extent permitted by our legal obligations, and the matter will be handled in accordance with applicable PAGCOR and Philippine law requirements.

If you believe that a minor's personal data has been submitted to 550pub, please contact our Data Privacy Officer immediately using the contact details provided in Section 17 of this Policy.

14. Marketing Communications

550pub may send you marketing communications — including information about bonuses, promotions, new games, and platform updates — where you have provided your consent to receive such communications during account registration or subsequently through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your 550pub account settings;
• Contacting the 550pub support team via live chat or by emailing our Data Privacy Officer.

Withdrawal of consent to marketing communications does not affect your ability to receive service-related notifications — such as transaction confirmations, account security alerts, and KYC verification updates — which are sent on the basis of contractual necessity and cannot be opted out of while your account is active.

15. Third-Party Links

The 550pub platform does not include links to external third-party websites. All navigation links on the platform direct to internal 550pub pages only. This Privacy Policy applies exclusively to personal data processed by 550pub in connection with the platform and does not extend to any third-party service providers' own privacy practices, which are governed by their own privacy policies independent of 550pub.

16. Changes to This Privacy Policy

550pub reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or PAGCOR regulatory requirements.

When material changes are made to this Policy, 550pub will notify registered Players via email and/or a prominent notice on the platform prior to the changes taking effect, where reasonably practicable. The "Last Updated" date at the top of this document will be revised accordingly.

Your continued use of the 550pub platform following notification of any material change constitutes your acknowledgement of the updated Policy. We encourage you to review this Policy periodically. The current version will always be available at 550pub.cam/privacy-policy.

17. Contact & Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 550pub, you may contact our designated Data Privacy Officer through the following channels:

• Live Chat: Available 24/7 from within your logged-in 550pub account. Select "Privacy / Data Request" from the support topic menu;
• Email: [email protected] — please include "Data Privacy Request" in your subject line for routing to our DPO team.

Our Data Privacy Officer is responsible for overseeing 550pub's compliance with the Philippine Data Privacy Act, responding to data subject requests, managing data breach responses, and liaising with the National Privacy Commission where required.

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint directly to the National Privacy Commission of the Philippines (NPC) through the NPC's official complaints process.

This Privacy Policy was last reviewed and updated in January 2026 and supersedes all prior versions. 550pub reserves all rights not expressly granted herein.